Frequently Asked Questions
How to Order
Start by using the Dealer Locator to see if there is a dealer in your area.
Orders can be placed on this site by completing the form on the Order Form page or by calling us toll free at (800) 481-3750.
Dealers and Distributors, please visit the Reseller page.
Pre-payment is required for all orders. After payment clears, an order will ship out.
A bank wire transfer is the fastest payment method to assure funds are available and cleared, usually within 24 hours. We also accept checks, money orders, and credit cards. If a credit card is used, additional verification forms need to be completed and a 3% processing fee will be added to the order total.
Due to the larger size items we offer, shipping is usually done by a freight carrier. Delivery times vary depending on the delivery location, but most orders arrive within 3-5 business days after they are shipped out.
All Gas Trailer models are custom built. We keep certain popular models stocked, but depending on the unit or if it is a custom build, lead times can be a few days to a few weeks before an order is ready for shipping. Please contact us for current production schedules to determine when the specific model and quantity you’re interested in will be ready.
If you need help with any of the items we manufacture or offer, you can complete the Contact Form page on this site or call us toll free at (800) 481-3750.
We go out of our way to satisfy our customers and work extremely hard to exceed expectations. But due to the nature of our product line and custom fabrication that goes into every build, all sales are final.
We provide a 2 year limited warranty against defects in material and workmanship on all products manufactured by Petro2Go. Our Limited Warranty Policy in full can be viewed on our Warranty page and in the product manual received with an order.
We partner with several US manufacturers for various fuel equipment components that make up our finished products. Some of these components have their own warranty policies that are handled directly through the manufacturers. Warranty periods are 2 years on most major components which is the same as Petro2Go’s policy. Call or contact us if you have any questions regarding warranty support and feel free to contact our manufacturing partners if their information is provided in the product manual received with an order.